Quality, Safety, and the Patient Experience

Quality, Safety, and the Patient Experience

Munson Healthcare has always been committed to high quality and safety. Throughout our healthcare system, doctors, nurses, technicians, and staff are focused on providing high quality care and creating a safe environment for you and your family.

Quality can be measured in many ways. Quality rankings by outside sources are one way we monitor how we are doing. Our patients are invited to participate in surveys (administrated by an independent vendor) that impact our scores.

CMS Hospital Compare Star Ratings

The Centers for Medicaid and Medicare Services (CMS) issues annual star ratings for 4,000 of the nation’s hospitals and long-term care facilities based on quality measures across seven performance areas. The most common rating is 3 star. 

Munson Healthcare facilities earning top ratings include:

5 Star (among top 7 percent in the nation)

  • Cadillac Hospital
  • Grayling Hospital
  • Kalkaska Memorial Health Center Long-term Care
  • Munson Medical Center
  • Otsego Memorial Hospital
  • Otsego Memorial Hospital Long-term Care

4 Star (among top 25 percent in the nation)

  • Manistee Hospital

Trusted Resources for Healthcare Quality

We recommend the following sites for reliable healthcare quality information based on standardized, verifiable quality data. 

  • VerifyMICare: Michigan Health & Hospital Association provides reliable information about quality care that is easy to understand. Information about Michigan hospitals and side by side comparisons allow you to make informed decisions about where to have your care.
  • CMS Hospital Compare: Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration established to promote reporting on hospital quality of care.
  • The Joint Commission: The Joint Commission accredits and certifies nearly 15,000 healthcare organizations and programs in the United States. An independent, not-for-profit organization, Joint Commission accreditation and certification is recognized nationwide as a symbol of quality.