Munson Healthcare is continuing the process of centralizing system switchboard services at an off-campus location in Traverse City.* This change provides a more standard, consistent approach across the system, supporting our strategic goal “Integrate Operations.” More specifically, there will be one daily on-call calendar for the system, a standard paging process, and a system database with up-to-date information to direct internal and external customers.
Key Points for Charlevoix Hospital Transition:
- The transition will be seamless for callers, as they will be transferred to patients/departments in the same way they always have.
- Your local Switchboard phone number isn’t changing.
- Your switchboard message, overhead paging, and codes will remain the same.
- Provider paging will be sent to an approved Munson paging device using standard protocol, referencing on-call calendars. Switchboard will use alternate communication means if pages are not answered after 2nd attempt, including cell, home, and office numbers listed in the provider’s profile.
- Your facility’s pager replacement and troubleshooting process will remain the same.
- NOTE: A combined on-call calendar is available for the hospitals that have transitioned to the centralized switchboard. It can be accessed on the MHC Intranet either by clicking on MHC Daily On Call Schedule under Tools & Resources or by clicking on Smart Web then On Call.
- The Directory page will no longer be updated. Please contact people via Smart Web and use the “Helpful Hints” tab for support.
The hospitals that have already transitioned are Cadillac Hospital, Grayling Hospital, Paul Oliver Memorial Hospital, and Manistee Hospital.
Charlevoix Hospital transitions on June 21.
Otsego Memorial Hospital will follow next and we will communicate to providers and staff once OMH has a transition date.
*Excluding Kalkaska Memorial Health Center