Emergency Services and Urgent Care

Always Open for Emergencies

On November 1, we welcomed Northwestern Michigan Emergency Physicians ("NMEP"), a team of very experienced emergency-trained physicians to our Charlevoix Hospital family. These highly skilled doctors will be working alongside our already outstanding Emergency Department team. You can rest assured that your hospital – the one that’s known for extraordinary hometown care – will continue to provide the emergency services you need around the clock.

We're here when the unexpected happens. If you need immediate care, our Emergency Department is staffed 24 hours a day, 7 days a week by experienced emergency physicians and expert nursing staff. They are specially trained to make urgent life-saving decisions to treat patients during an emergency medical crisis. Our emergency staff has the expertise and equipment necessary to quickly respond to most trauma and acute illness. We maintain strong relationships with Michigan's large regional hospitals for severe trauma or complex cases. When a higher level of care is needed, air transport services are available nearby.

Urgent Care Services

To serve our growing regional population, we have recently completed a remodel of our registration and waiting areas to give you a more comfortable space in which to wait and a more streamlined, efficient registration process. We do our best to minimize wait times and get you the treatment you need as quickly as possible. Our Urgent Care services are available seven days a week, from 10:00am to 8:00pm.

We also have new opportunities for many same day appointments with some of our local providers who have increased capacity in both Charlevoix and Boyne City. We can do what’s best for you, our patients: connect you with a primary care provider if you don’t have one.

Calling An Ambulance

You should call an ambulance when:

  • You need care right away.

  • You have severe bleeding or blood loss.

  • You are having difficulty breathing.

  • You may have injured your neck or spinal cord.

  • You have severe chest pain.

When not to call an ambulance:

  • When you are awake, breathing without difficulty, and do not seem to be getting worse very quickly.

  • When it is not an emergency.