Manistee, Mich – Munson Healthcare Manistee Hospital is one of nine hospitals in Michigan, and 394 nationally, to receive a 5-star ranking for Physician Communication from the Centers for Medicare and Medicaid Services (CMS) in 2024.
With over 4,600 hospitals in the United States, this puts Manistee Hospital in the top 9% of hospitals for excellence in physician communication.
“The recognition of our hospital physicians for their outstanding communication with patients highlights our commitment to excellent care. We are dedicated to ensuring patients understand their care options and feel empowered to make decisions with the guidance of their healthcare provider,” said Kelly Tomaszewski, president and CEO, Manistee Hospital. “I am grateful to our providers for their efforts to partner with patients as they navigate through health obstacles, all while maintaining a high-level of quality care.”
CMS ratings are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay. The physician communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel that their physicians explained things clearly, listened carefully to them, and treated them with courtesy and respect.
More information can be found at medicare.gov/care-compare.