Press Ganey Associates ranks hospital at top in patient satisfaction
Paul Oliver Memorial Hospital in Frankfort recently was named a 2015 Guardian of Excellence Award winner by Press Ganey Associates. The award recognizes top performing facilities that achieve the 95th percentile performance in patient satisfaction.
Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. The hospital was recognized with a similar award last year.
Press Ganey, a national performance improvement company, partners with more than 10,000 health care organizations worldwide.
“We continue to be proud and thankful for the opportunity to serve the patients in our community,” said Peter Marinoff, president of Paul Oliver Memorial Hospital. “To get this vote of confidence and satisfaction from them really affirms the great care our staff and providers offer to each patient every day.”
Press Ganey CEO Patrick T. Ryan said his firm is proud to partner with the hospital.
“The award is a testament to the organization’s commitment to deliver more patient-centered care. By achieving and sustaining this level of excellence, Paul Oliver Memorial Hospital demonstrates its commitment to reducing patient suffering and advancing the overall quality of health care,” he said.
Paul Oliver’s Emergency Department is staffed 24 hours a day, seven days a week. The department typically sees about 5,000 patients each year. Emergency care is available 24 hours a day, every day. Highly trained, experienced ER providers and nurses also have around-the-clock access to downstate specialists through the Michigan Stroke Network.
As a member of the Cardiac Emergency Network, the unit is linked to Munson Medical Center’s Cardiac Services to speed diagnosis and treatment.
The hospital also offers outpatient surgeries, sleep diagnostics, a hearing clinic, state-of-the art radiology services, and rehabilitation services that feature Munson Medical Center rehabilitation therapists.
For more information on Paul Oliver Memorial Hospital, go to munsonhealthcare.org/POMH.