Paul Oliver Memorial Hospital (POMH) announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, POMH is in the top 5% of healthcare providers in delivering outstanding patient experiences in the last year. The two awards specifically recognize patient experience at POMH’s Emergency Department, Frankfort Medical Group and Empire Family Care clinics. “I am continuously impressed by the level of care, the culture of continuous improvement and attention to providing the best possible patient experience exhibited by our Healthcare Team at POMH,” says Kelly Tomaszewski, Community President at Paul Olivier Memorial Hospital.
POMH is designated as a Level IV Trauma Center and cares for approximately 6,000 patients in the emergency department annually. “This recognition is a testament to the dedicated team of healthcare professionals and our commitment to providing compassionate, timely, and effective care. Every patient interaction is an opportunity to make a positive impact, and we are grateful for the trust our patients place in us during their most vulnerable moments,” said Jennifer Singleton, MD, Medical Director, POMH Emergency Department.
Frankfort Medical Group and Empire Family Care feature providers specializing in internal medicine, family practice and pediatrics. “As primary care providers, building strong relationships with our patients is at the core of our practice. Every patient deserves personalized and compassionate care, and we are sincerely honored by the trust our patients place in us. We are pleased that our continued work towards more patient-centric care is recognized and appreciated,” noted Mark Kuiper, MD, Chief of Staff POMH and Medical Director at Frankfort Medical Group and Empire Family Care.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and patient experience.
To learn more about Paul Oliver Memorial Hospital, please visit munsonhealthcare.org/POMH.