Access Your Patient Portal
Munson Healthcare patient portals offer patients of participating Munson Healthcare hospitals, clinics, and doctor’s offices, convenient, personalized, and secure online access to health records, including:
- A history of imaging, laboratory, and pathology test results, as well as procedures performed.
- A list of current allergies, immunizations, medications, and health issues.
- Latest vital signs, including blood pressure.
Click below to access your patient portal online and the app for mobile devices.
Need Assistance?
For technical questions or problems accessing your account, call 877-621-8014. If you have questions about the information you see in your portal, call 231-935-2026.
Download the HealtheLife App
The HealtheLife app is available for Android and Apple iOS mobile devices. Apple users may download the app from the App Store on your iPhone or iPad. Android users can download the app through the Google Play Store. After you login, you will be able to directly access your patient portal.
How to Enroll
There are 3 easy ways to sign up.
- Enroll online to access your medical records and health information and our participating clinics and doctor's offices.
- Call us at 231-935-2026 to receive an email invitation to enroll. A representative is available Monday-Thursday from 8 am - 3 pm. You'll be asked to provide three patient identifiers to confirm your identity.
- Enroll in person during your next hospital visit. Just ask us when you check in.
How do I claim my invitation if I enroll in person?
If you enroll in person, an invitation will be sent to the email address you provided. Once you receive the email, follow the directions on the screen. The step-by-step process allows you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to set your own username and password.
What if I didn't receive my invitation email?
If you requested an invitation and did not receive it via email, please check your junk and/or spam folder(s). If you did not receive the invitation email, you can sign up online or enroll over the phone by calling 231-935-2026 and selecting your community from the list of options.
Connect Your Third-Party App
Munson Healthcare now offers you the ability to securely connect your health records to some third-party websites, health management apps or diet/fitness trackers like Apple Health. Apple Health allows you to view your health records on you Apple Watch, iPhone, and iPod. Here is a list of third-party apps Munson Healthcare is currently connected to: Apple Health.
To request an interface to allow you to securely connect your health records to your preferred app, please complete our Request a Connection form. Once we receive your request, we will be in touch (typically within three business days) with next steps.
Note: You need to have a patient portal account setup in order to connect to a third-party app.
Submit a Question
Do you have a question? About accessing your patient portal, connecting to your health records on the HealtheLife app, or connecting your fitness track, health tracker of choice?
Frequently Asked Questions
Getting Started
Can I use a mobile device to access my patient portal?
Yes. You can use any mobile device with internet access to log into your account. The HealtheLife and Healow mobile apps are available for Apple and Android users. Apple users may download the apps from the App Store on your iPhone or iPad. Android users can download the apps through the Google Play store.
Can I connect my health records to app like Apple Health or MyFitness Pal?
Yes. You can connect your health records to some health management apps or diet/fitness trackers. Learn more and request a connection.
Accessing the Portals
Who can have a patient portal?
Any person age 13 and older with an active email address can have a patient portal. If you are the parent or legal guardian of a child under age 13, their account must be initiated by you. (See "What is proxy access?" below.)
Can a minor age 13 - 17 have access to their account?
Yes, minors age 13 - 17 may have access to their own account.
I have access to my minor child’s account, but I can’t see all that I used to. What happened?
Patient privacy is extremely important to us. Our policy around parents’ and guardians’ access to their child’s patient portal follows state and federal laws currently in place to protect minors requiring that some health information remain private.
Once your minor child turns 13, your access to their account and the data you will be able to view will be limited.
Once your child turns 18, your access to their account is turned off. Your (adult) child can choose to complete a proxy access form to grant you proxy access.
Can my spouse and I share an email address?
No. To protect privacy, each patient has a separate account and each patient must have a unique email address to access their own individual portal. However, you can grant proxy access to a spouse to allow them to view your health records.
What is proxy access?
Using the patient portal to view another patient's information is called proxy access.
As a parent or guardian, you can use a patient portal to access the health records of your minor child. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws.
Adults can grant proxy access to their health records to a spouse, family member or friend.
How can I sign up for proxy access?
Patients who wish to grant proxy access to a spouse, family member, or friend can do so by visiting the registration desk or Health Information Management (Medical Records) department at the hospital where they received care or at their doctor’s office. You may only sign up for proxy access in person.
Parents who wish to view their child’s health information in a patient portal must be a parent or permanent legal guardian of the patient. Proxy access for patients 0-12 will be granted until the child turns 18 years old. Parent access will be limited automatically when the child turns 13. When a patient turns 18, parent access will be turned off.
Can a legal guardian, patient advocate, adoptive parent, or non-custodial parent have access to a patient’s account?
Yes, proxy access is given to court-appointed legal guardians. In order to have access granted, you must provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital or doctor’s office visit.
How do I determine my proxy access?
1. Log In to MyHealthInfo.
2. Click on the three dots directly to the right of your user name.
3. Select Access Logs to display a list of portal areas that were viewed by others.
The instructions above will show any proxy who has previously logged in to your portal. However, if a proxy has never logged in, their name will not be shown.
How do I revoke proxy access that I had previously granted?
Proxy access can be revoked at any time. To revoke proxy access, contact Cerner Consumer Care at 877-621-8014.
Available Features
When can I see my test results in my patient portal?
Lab test results are viewable in the patient portal immediately after the results are determined and entered into the electronic medical record. If you do not see the test results you are looking for, note that some test results do not populate in the portal. Some sensitive lab tests that do not populate into the portal are STD/HIV, toxicology, tumor markers, and blood typing. Other lab tests cannot technologically populate into our portal; these tests include some microbiology testing and tests sent to outside agencies or laboratories for testing (not processed by Munson Healthcare).
Radiology results from January 1, 2011 to present are available in the patient portal immediately after results are determined by a Radiologist and entered into the electronic medical record.
Pathology (excluding HPV and autopsy) results from January 1, 2011 to present are viewable in the patient portal five days after being determined and entered into the electronic medical record.
Why are certain test results not shared electronically via my patient portal? How can I obtain my results?
Tests of a very sensitive nature are not released to your patient portal to further protect patient privacy. These results are available through Health Information Management (Medical Records) department at the hospital where the test was performed.
Test results also are available through the doctor or advanced practice provider who ordered them. Please contact their office directly.
Can I download or share my record?
Yes. You can download your health record by clicking the Download button next to your results, saving your attachment and emailing it to your physician as an attachment. You may also go under Record of Visit(s) and hit the Send button to email your file to an email address.
Can I view my personal information?
Yes, you may view your personal information in the portal. If any of your information is inaccurate, let us know at your next visit.
Can I view or request an appointment?
Yes. You can view upcoming appointments and request an appointment at participating Munson Healthcare clinics and doctor’s offices. Click Appointments and select your preferred day and date. Then note the reason for your appointment and how you prefer to be contacted. Finally, click Send Request and someone will get back to you.
To schedule or change an appointment for services at the hospital, please contact your hospital directly.
Can I pay my bill through the patient portal?
A Pay My Bill link for payments to the hospital is available in your portal. You may also pay your bill via the Munson Healthcare website.
Can I message my physician?
Yes. You can securely send and receive messages with your physician or advanced practice provider to ask questions or update information. Click Messaging and then enter/select the name of your provider. Add a subject, type your message and click Send.
Messaging is not available for services provided at the hospital or for hospital stays.
Can I request a prescription refill?
Yes. You can securely request a prescription refill from participating Munson Healthcare clinics and doctor’s offices. The request is sent to your provider for review and approval. Once approved, the prescription will be sent to the pharmacy where the last prescription was filled.
Click Medications and then select the name of your provider. Enter the name of the medication, dose, quantity, and frequency as indicated on you prescription container. Then, choose how you prefer to be contacted, enter any additional comments, and click Send.
Medication refills are not available for services provided at the hospital or for hospital stays.
Resolving Problems
I forgot my password. What should I do?
Click the “Forgot password" link on the sign-in page to reset your password online. You may also call 877-621-8014 to request a new, secure password.
Who do I contact with log-in issues?
For problems logging in to your patient portal account, call 877-621-8014. If they are unable to help please call 231-935-2026 and select the option for the community where your care took place.
I was logged out of patient portal, what happened?
We aim to protect your privacy and the security of your information. While logged into your patient portal, if your session remains idle for an extended period, you will be logged out automatically.
What if I see an error on my health record?
If you see an error with the health information in your portal related to an Emergency Room visit, surgery, test conducted at the hospital, or a hospital stay, please call 231-935-2026 and select the option for the community where your care took place.
For errors related to a visit your doctor’s office, please contact that office directly.
Why can’t I see my results from my physician’s office in this portal?
There are multiple patient portals in the health community. Hospitals, clinics, doctor’s offices and specialists may all offer access to different health portals.
Participating Munson Healthcare hospitals, clinics and doctor’s offices currently use different patient portal platforms to provide access to health records.
If you’re not finding the health records you need in your patient portal, that information may be available in a different patient portal. Please contact your doctor’s office or the location where you received care.
Is my patient portal available in other languages?
Yes, service is also available in Spanish. Language preferences can be set on the log on screen.
Security Concerns
Is my patient portal secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through self-enrollment or a secure invitation process and personal IDs and passwords. Each person controls their password and the account cannot be accessed without that password.
What is Cerner Health?
Cerner Health provides the software that participating Munson Healthcare hospitals, clinics, and doctor’s offices use for their electronic medical record system.
What are your Terms of Use?
Each patient portal will allow you to receive personal health information electronically, maintain unique personal profiles online, and access personal health information. All patient portals are provided without charge to registered patients of participating Munson Healthcare hospitals, clinics, and doctor’s offices.
Use of this patient portal is completely voluntary and at your discretion.
What is your Privacy Policy?
Munson Healthcare has contracted with Cerner Health (Cerner) to provide a patient portal known as MyHealthInfo. MyHealthInfo is a web-based, secure portal that is hosted, maintained and operated by Cerner. Cerner has assured Munson Healthcare that MyHealthInfo is fully compliant with federal and state laws pertaining to your privacy. Cerner has also assured Munson Healthcare that your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealthInfo.