In response to provider and clinician feedback regarding the ongoing challenges with Spok Mobile, a multidisciplinary Munson Healthcare team evaluated several technology solutions for clinical paging and on-call scheduling.
A reliable messaging solution is critical to support timely patient care and deploy emergency notifications to our Healthcare Team. PerfectServe, rated best-in-class, was selected as it best met our identified needs.
PerfectServe will launch this June in all locations and will provide:
- Fast, reliable, and safe communication in both the clinical and emergency management settings.
- HIPAA-compliant secure communication/messaging for providers and clinicians.
- Improved efficiencies in provider on-call scheduling.
- Improved dissemination of emergency notifications to the Healthcare Team.
- Integration with Cerner, Nurse Call, and in the future, our wireless phones.
Although optional training will be offered, like many Smartphone applications, PerfectServe’s applications and website are very intuitive and user-friendly, allowing many to learn through use. To help support the Healthcare Team, the project team will provide:
- A self-guided HealthStream module
- An on-demand training video
- Optional virtual demos with time for Q&A
- User guides with step-by-step instructions
Training and resources will be provided closer to go-live. Until then, you can find more information by visiting our PerfectServe webpage or by clicking on the following links:
Questions? Please contact PerfectServeProject@mhc.net.