Information for Patients and Visitors
Whether you are here as a patient or a visitor, we want you to have a good experience, to be comfortable in your surroundings and confident in the care we provide. We will do everything possible to meet your needs and exceed your expectations.
If you have any questions at any time, please ask a staff member. All staff members wear ID badges that clearly show their name, title, and photo. If you are unsure of someone’s identity, please ask.
The entire team at Otsego Memorial Hospital is committed to making your stay the best it can be. Quick, attentive care is always our goal. You can expect us to:
- Effectively manage your pain
- Listen carefully to you
- Provide highly-skilled, quality care
- Provide clear explanations about your care and medications
- Provide a clean, comfortable, and quiet environment
- Treat you with respect, courtesy, and compassion
Registering for Your Service
Outpatient Procedures, Tests, and Rehabilitation Services
Enter through the main hospital entrance and sign in at the podium to the immediate right of the revolving door. An Auxiliary Volunteer Greeter or one of our Patient Access Specialists will direct you to one of the Patient Access desks to complete the registration process. At that time, demographic, insurance and other pertinent information will be taken and it is requested that you have your photo I.D. and insurance card(s) ready. Estimated co-pay, deductible and/or co-insurance fees (where applicable) will be requested at that time.
For patients of Rehabilitation Services, this check-in process is only required for your first visit.
Surgical Procedures, Surgical Pre-Registration Appointments, MRI
Enter through the main hospital entrance and go directly to the Information Desk. Please have your photo I.D. and insurance card(s) available.
After Hours Registration
All registrations occurring weekdays between the 7 pm and 6 am and weekends between 7 pm and 8 am will be registered through the Emergency Department.
Emergency Department patients should enter through the Emergency Department entrance and speak directly with the Emergency Department Triage Nurse. As the Triage nurse has varied hours of operation, should the window be closed, patients can proceed directly through the solid wood door into the Emergency Department. Patients waiting for the Emergency Department and family members should wait in the Emergency Department waiting area, located adjacent to the Triage Nurse window. The OMH Emergency Department is open 24 hours a day, 7 days per week and is staffed by an emergency certified physician at all times.
Protecting Your Private Information from Identity Theft
OMH is helping to protect you from medical and financial identity theft by employing the latest technology to verify patient identity at each visit. Nearly 2 million Americans are victims of medical identify theft, costing Americans more than $41 billion annually. By presenting with a picture ID and scanning your index finger, you are instantly linked to your medical benefits so no one else can use them. Scanning your finger will prevent medical errors due to misidentification and improve your hospital experience. It takes less than 30 seconds to enroll, and helps to speed the registration time at future visits. Your fingerprint is not stored and therefore is not available to any authorities. The unique points on your finger are simply used to securely link you to your medical record.