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This Week's Highlight: Exceptional Experiences
Surprise and Delight
We leave lasting impressions by ensuring exceptional experiences. Even the smallest moments have the power to change a life.
We know that healthcare can be hard at times and believe that no one should ever have to face it alone. We strive to go beyond what is expected in all we do.
As we roll out the new MHC Values, this week we are focusing on:
Putting Exceptional Experiences Into Practice
- Connect with others whether you’re working with patients or on a virtual meeting: Make eye contact, smile and ask welcoming questions.
- Work on-site? Make sure patients and visitors know their way by helping with directions or asking if you can walk them to their destination.
Learning Opportunity: “Steps for Great Service”
- Check out this course in HealthStream! Customer experience is critically important. Our patients’ perception of how we make them feel affects their behaviors, builds memories, and drives their loyalty. In this course, “Steps for Great Service,” you will discover key steps to ensuring a successful patient experience.
Activities
- Department Activity – What is one small thing you can do to improve the patient experience? Use a white board or bulletin board with stickies and share. Submit photos of your department activities (and a release form if Healthcare Team members are pictured) to compass@mhc.net.
- Individual Activity – Reflect on a time when you had a “Wow” experience with a business. Email compass@mhc.net to share what made it an exceptional experience. Responses earn an entry into our prize giveaways.