Tech Support

If you're using Munson Healthcare technology or a part of Munson's EHR system, the Help Desk is here to help you at 231-935-6053. 

• Multi-Factor Authentication - Imprivata
  • Multi-Factor Authentication - Imprivata
  • Instructions for number matching process
  • Video of number matching process
• MHC Help for Microsoft 365 (Sharepoint Site)
• PowerScribe 360 Login

Mobile Device Setup and Support 

Outlook

• Munson Healthcare Outlook 365 Webmail
• Get Office 365 On Your Phone 
• Android - Install Outlook 
• Apple - Install Outlook 

MHC Web App

• Munson Healthcare Mobile Web App Setup Instructions 

Paging

How to Receive Pages

By Pager:

• Vendor: USA Mobility
• Cost: $5/month
• Set-up Process: To request pager, contact Munson Help Desk at (231) 935-6053 or helpdesk@mhc.net.

By Cell:

• Vendors: AT&T or Verizon only (Sprint may be available in the future)
• Cost: $3/month for AT&T; no charge for Verizon
• AT&T Set-up Process: 
  • Using your AT&T phone, dial “611”.
  • Request to turn on “EPU4” – basic enterprise messaging.
  • AT&T will send a test message.
  • Once you’ve received confirmation from AT&T that text messaging has been turned on, contact the Munson Switchboard at (231) 935-5000 or switchboard@mhc.net. You will need to provide your cell phone number and carrier (AT&T).
  • Munson Switchboard will send you a test page to confirm that your cell is now set-up to receive pages.
• Verizon Set-up Process
  • Contact the Munson Switchboard at (231) 935-5000 or switchboard@mhc.net. You will need to provide your cell phone number and carrier (Verizon).
  • Munson Switchboard will send you a test page to confirm that your cell is now set-up to receive pages.

UpToDate

How to Register or Reaffiliate: 

1. If you’re on a Munson Healthcare computer*, skip to #3. 
2. If you are offsite, Open Citrix/Storefront, then launch Edge from within Citrix/Storefront.
   a. The window should open to Munson intranet
   b. Hover over Tools & Resources and click on Library Resources
   c. Click on the link to UTD
3. Go to www.uptodate.com. It should say Munson Healthcare in the upper-right corner
4. Click on “Register Now” to create a new account, or “Log In” to reaffiliate your account to Munson
5. To access UpToDate from a non-Munson Healthcare computer once you have registered: go to www.uptodate.com and login
6. To add UpToDate to your mobile device: search for “UpToDate” in your app store (available for iOS, Android, and Windows 8 devices)

For questions on UpToDate, contact Library Services at 231-935-6170 or Library-HealthSciences@mhc.net.