Communications | One Patient Record

End of Week Three for Ambulatory Wave 1 Launch – June 2, 2023
The third week of launch has concluded. We have officially made it three weeks with the new Cerner solution! We hope you are getting more acclimated to the new processes as you continue to learn and use the Cerner solution every day. The Project Team is working diligently to ensure any issues that have been reported are being resolved in a timely manner.

A few highlights on key areas and reminders for the upcoming week:

Key highlights from this week:

• System Stability: The system is performing as intended! Please continue to report any issues to ensure the Project Team is aware and able to assist in getting it resolved. When calling the Help Desk for support, please be reminded to mention One Patient Record to ensure your request is assigned to the appropriate team for resolution.
• At-the-Elbow (ATE): At-the-Elbow resources will no longer be available after close of business today. ATE support was intended to provide support during the first few weeks of launch and the overall plan was to end today, June 2, as users become more familiar with the new processes. Please use the outlined process in the footer for support after today. Click here to learn more. 
• Project Portal: As of 2 pm today, there have been 695 total issues logged. 625 issues have been closed. 
• Education: An education email was released on June 1, including job aids and reminders regarding laboratory result tagging, message addendums, nurse visits and data migration of clinical patient information for chart preparation. Click here to learn more. Visit the Ambulatory Wave 1 Launch Support Resource page to view all educational guidance including job aids and quick tips released from the Education team this week!  
• Upcoming Communications: Communications are tapering down as the launch enters the stabilization phase. Please be on the lookout for communications from the OnePatientRecord-Questions@mhc.net email address as we continue to acclimate to the new Cerner solution. 

Reminders: 

Optimization requests are currently on hold to help keep the focus on the current system design. Requests can be submitted through the IT Help Desk for review at a later time.

At-the-Elbow (ATE) support will be concluded at the end of business today, after 3 consecutive weeks of onsite support to the 41 Ambulatory Wave 1 clinics. Today, June 2, all Ambulatory Wave 1 support will be managed by the normal support process via the Help Desk. Please follow the process outlined below If you have any questions about the Cerner solution:

• For Workflow Support: Please call the Ambulatory EHR Support Desk at 231-392-0229. 
• For Technical Support: Please call the Help Desk at 231-935-6053. 

After three consecutive weeks of onsite support to 41 Ambulatory Wave 1 clinics, At-the-Elbow (ATE) support will end at the close of the business day on Friday, June 2, 2023. 

ATE support was intended to help ensure a smooth transition to the new Cerner solution, and for the past few weeks, we have reduced the resources slightly each week as Ambulatory Wave 1 users acclimate to the new system and its processes. 

After June 2, all Ambulatory Wave 1 Support will be managed by the normal support process via the Help Desk. Please follow the process outlined below if you have any questions about the Cerner solution:

• For Workflow Support: Please call the Ambulatory EHR Support Desk at 231-392-0229. 
• For Technical Support: Please call the Help Desk at 231-935-6053. 

We appreciate your continued support through this monumental time! 

We have officially entered the third week of the Ambulatory Wave 1 Launch! While we’re still facing some challenges, we hope you’re seeing the benefits that the Cerner solution has provided us — improved access to real-time patient information. Your commitment to this project is greatly valued.

We want to highlight a few topics and reminders for the upcoming week:

Key highlights from today:

• System Stability: The Project Activation team has worked to ensure that the issues that have developed over the first two weeks have been addressed and resolved in a timely manner. The system continues to perform as intended, but please continue to report any issues or difficulties you face so the Project Activation team can promptly address them. Please also remember to mention One Patient Record when calling the Help Desk for support. 
• At-the-Elbow: At-the-Elbow resources are available at each practice this week. As part of the overall plan, ATE resources for week three are slightly reduced as end users become more comfortable with the Cerner solution.  
• Project Portal: There have been 660 total tickets logged in the Project Portal as of noon today. 599 tickets have been closed as the Project Activation team continues to address all open issues based on the level of impact and urgency. Please provide specific details for any issues you experience in order to receive the appropriate support.
• Orders with CPT Codes: As a reminder, procedure orders with CPT codes after the order are for procedures being performed in the clinic and the patient will be billed for the procedure. Orders with a CPT Code must be placed on a billable encounter. Click here to learn more. 
• Education: Watch for additional educational guides to be released this week. 
• Upcoming Communications: Communications will begin to taper down as the launch enters the stabilization phase. Please be on the lookout for communications from the OnePatientRecord-Questions@mhc.net email address as we continue to acclimate to the new Cerner solution.

Reminders: 

• Optimization requests are currently on hold to help keep the focus on the current system design. Requests can be submitted through the IT Help Desk for review at a later time.

It’s officially the end of the second week of the Ambulatory Wave 1 Launch! Your continued support has been a tremendous help in this time of transition. 

As we close out the second week, we want to highlight a few topics and reminders. 

Key highlights from today:

• Support Structure Update: The project activation team has taken extensive steps to prepare for the transition of the support structures starting at 7:30 pm today. The Help Desk is ready and understands the processes to follow when assisting One Patient Record callers. Behind the Help Desk, we still have the One Patient Record project team to provide needed support. IMPORTANT: When calling the Help Desk for project support, please be reminded to mention that the request is for One Patient Record support so that the Help Desk can route the issue to the right team members.  
• At-the-Elbow: At-the-Elbow resources will still be available at each practice next week. The assigned resource list will be distributed to practice managers early next week. As part of the overall plan, resources for week three will be slightly reduced as end users become more comfortable with the Cerner solution.  
• Project Portal: There have been 624 total tickets logged in the Project Portal as of noon today. 557 tickets have been closed as the project activation team continues to address all open issues based on the level of impact and urgency. Please provide detailed specifics of any issues you experience in order to receive the appropriate support.
• Upcoming Communications: Communications will begin to taper down as the launch enters the stabilization phase. Please continue to be on the lookout for communications from the OnePatientRecord-Questions@mhc.net email address as we continue to acclimate to the new Cerner solution.
• Education: An educational Quick Tips was released today about patient registration home phone requirements, medical record request templates, patient health transition modes, and future lab order updates. 

Reminders: 

• Update to Support Structure: The Help Desk support structure will be adjusted starting at 7:30 pm TODAY. Please use the following options to get the appropriate support: 
• For Workflow Support: Please call the Help Desk at 231-935-6053. Press 1 to speak to an Informatics team member. 
• For Technical Support: Please call the Help Desk and stay on the line to speak to an IT representative. Your issue will be logged and assigned appropriately.
• Optimization requests are currently on hold for 30 days to help keep the focus on the current system design. Requests can be submitted through the IT Help Desk for review at a later time.

We appreciate your continued support.

As we progress to the stabilization phase of Ambulatory Wave 1, the support structure will be transitioning to a different level starting today, May 26. At-the-Elbow support will continue to be available at the clinics through June 2. If you need additional support by phone related to the One Patient Record after 7:30 pm today, please follow the below process.

• For Workflow Support: Please call the Help Desk at 231-935-6053. Press 1 to speak to an Informatics team member. 
• For Technical Support: Please call the Help Desk and stay on the line to speak to an IT representative. Your issue will be logged and assigned appropriately.
• Reminder: As part of the overall plan, the At-the-Elbow resources for week three will be slightly reduced as end users become more comfortable with the Cerner solution. 

We made it through the 8th business day since the Ambulatory Wave 1 Launch! Congratulations! 

Although the Cerner solution is performing as designed, there have been some bumps along the way. There are still open issues that the project activation team is actively working on and resolving as they surface. We understand that change is hard, especially for a big transition like the One Patient Record. It is even more challenging when we are changing to a new EHR system and a new set of uniformed business processes simultaneously, both of which are completely different from what you were accustomed to. We recognize that you may be experiencing difficulties and frustration during this transitional period that requires new learning and adaptation while caring for patients. Please know that the project activation team is here to support you and your team every step of the way. But the improvements at the end of that journey will be worth it. Together as one, we will continue to adopt the new processes, creating a better experience for our patients and our Healthcare Team. 

Key highlights from today:

• There have been 614 total tickets logged in the Project Portal as of noon today. 530 tickets have been closed as the project activation team continues to address all open issues based on the level of impact and urgency. Please provide detailed specifics of any issues you experience in order to get the appropriate support.
• At-the-Elbow resources continue to provide you with necessary support needed. Requests that required further investigation would have been logged as issues for the project activation team to review and resolve. As of 1 pm today, 125 daily ATE interactions and 2981 accumulative interactions have been reported. 
• To address the issue that providers are unable to complete eRX and EPCS, a Did You Know communication including a troubleshoot tip sheet was released earlier today. 
• Prescription Drug Monitoring Program (PDMP) issues were resolved today for all ambulatory providers. 
• An educational Quick Tips was released today about how to change Form Browser search criteria filters to view forms, and creating in-between encounters for messages. 
• Planning for charge reconciliation overview and education is underway for the upcoming Ambulatory Operations meeting in June.
• A new Artera issue was reported where 5% of messages were sent via SMS text instead of phones. The support team is working on a fix today to resolve this issue. 

Reminders: 

• Update to Support Structure: The Help Desk support structure will be adjusted starting at 7:30 pm on Friday, May 26, 2023. Please use the following options to get the appropriate support: 
• For Workflow Support: Please call the Help Desk at 231-935-6053. Press 1 to speak to an Informatics team member. 
• For Technical Support: Please call the Help Desk and stay on the line to speak to an IT representative. Your issue will be logged and assigned appropriately.
• As part of the overall plan, the At-the-Elbow resources for week three will be slightly reduced as end users become more comfortable with the Cerner solution. 
• Please continue to be on the lookout for frequent communications from the OnePatientRecord-Questions@mhc.net email address this week as we continue to acclimate to the new Cerner solution.  

We appreciate your continued support!

To complete prescription orders for an Electronic Prescription (eRX) or an Electronic Prescribing of Controlled Substances (EPCS), providers must ensure a correct encounter is selected.

Quick Tip: Make sure there is an in-between encounter created and you are not selecting a future encounter.

Click here to learn how to troubleshoot errors for ePrescribe Controlled Substance.

We are now halfway through week 2 of the Ambulatory Wave 1 Launch! We appreciate your continued support and endurance through this transformational journey! 

Key highlights from today:

• No critical issues have been identified since the Ambulatory Wave 1 launched. 
• As of 1 pm today, 154 daily ATE interactions and 2720 accumulative interactions have been reported. 
• There have been 565 total tickets logged in the Project Portal as of noon today. 462 of those tickets have been closed. The closure rate continues to go up daily!  
• The Zebra printer issue has been resolved! 
• An educational update about eRX/EPCS was released today. Click here to learn more.  

Support structure update coming:

• As the second week of the Launch is winding down, the Help Desk support structure will be adjusted beginning at 7:30 pm on May 26, 2023. Please use the following options to get the appropriate support: 
• For Workflow Support: Please call the Help Desk at 231-935-6053. Press 1 to speak to an Informatics team member. 
• For Technical Support: Please call the Help Desk and stay on the line to speak to an IT representative. Your issue will be logged and assigned appropriately.

Reminders: 

• As a part of our overall plan, the ATE resources for this week were slightly reduced. 
• Please continue to be on the lookout for frequent communications from the OnePatientRecord-Questions@mhc.net email address this week as we continue to acclimate to the new Cerner solution.  

We appreciate your continued support!

We are now into week 2 of the Ambulatory Wave 1 Launch! We appreciate your continued support and endurance through this transformational journey! 

Key highlights from today:

• No critical issues have been identified since the Ambulatory Wave 1 launched. 
• As of 1 pm today, 210 daily ATE interactions, and 2390 accumulative interactions have been reported. 
• There have been 506 total tickets logged in the Project Portal as of noon today. 400 tickets have been closed. That’s almost an 80% closure rate! 
• The project activation team continues to work on each logged ticket based on the level of urgency and impact and will reach out to the end user when an issue is resolved or if additional information is needed.
• It has been reported that some providers were unable to complete an Electronic Prescription (eRX) or Electronic Prescribing of Controlled Substances (EPCS). This could have been caused by in between encounters not being created, or a future encounter selected. To resolve this issue, providers are advised to verify that they have selected and are on the correct encounter in order to complete the prescription. 
• We understand that some of you may experience challenges at times. The entire project activation team is here to help! Please do not hesitate to escalate any issues to your At-the-Elbow support resources. Please be very specific when you escalate an issue, so that the right support can be provided!

Reminders: 

• An educational update about the medication list review and edit process was released today. Click here to learn more. 
• As a part of our overall plan, the ATE resources for this week were slightly reduced. 
• Please continue to be on the lookout for frequent communications from the OnePatientRecord-Questions@mhc.net email address this week as we continue to acclimate to the new Cerner solution.  

We appreciate your continued support!

We’ve entered the second week of the Ambulatory Wave 1 Launch! We appreciate your continued support and patience as we begin week two! 

Key highlights from today and over the weekend:

• No critical issues have been identified since the launch of Ambulatory Wave 1. 
• As of 1 pm today, there have been 235 At-the-Elbow (ATE) interactions.
• There have been 421 total tickets logged in the Project Portal as of noon today. 302 tickets have been closed. That is a 72% steady completion rate! 
• No urgent issues were logged over the weekend. Some ATE issues were raised and have been addressed. 
• ATE/Informatics phone lines for workflow have had a steady call volume today but remain well-managed for the Monday morning of the second week of launch. 
• A solution to address the concern about appointments not appearing in Tonic/Artera will be rolled out to all clinics by the middle of the week.
• A decrease in the number of issues regarding missing medication charges was reported today. 

Reminders: 

• An educational update about order entry workflow, sending referrals with eSignature, and Work Queue Monitor (WQM) documents assignment was released today. Click here to learn more.
• As a part of our overall plan, the ATE resources for this week were slightly reduced. 
• Please continue to be on the lookout for frequent communications from the OnePatientRecord-Questions@mhc.net email address over the week as we continue to acclimate to the new Cerner solution.  

We appreciate your continued support throughout this exciting step for Munson Healthcare.

We’ve made it through the first week of the Ambulatory Wave 1 Launch! Thank you all for your continued patience and support this week — we couldn’t have done it without you!

Key highlights for this week:

• No critical or system-wide technical issues have been identified. 
• 1626 accumulative At-the-Elbow (ATE) interactions have been reported.
• 247 tickets out of 359 total tickets were reported as closed by the Command Center. This is nearly a 70% closure rate for the first four days of launch. Very impressive! 
• A solution has been proposed to leadership to address the issue where some appointments are not appearing on Tonic/Artera. 
• A concern has been raised about the extended time it’s been taking to reconcile medication histories from multiple sources. 
• Leadership has expressed appreciation of the collaboration between the operational team and the project activation team to mitigate issues and support users while they are getting acclimated to the new Cerner solution.

Reminders and support resources are provided below:

• At-the-elbow support: As a part of the overall plan, the At-the-Elbow resources for week two will be slightly reduced as end users become more comfortable with the Cerner solution. 
• ALL hospitals and ambulatory clinics: Please ensure that clinical staff are reviewing patient medication, allergy, and problem lists diligently. 
• Patient insurance: To prevent any billing issues, please remember to input and verify patient insurance in the system (registration/encounter level) as insurance information was not part of the Ambulatory Wave 1 appointment backfill effort.
• Order requisitions: You should NOT be printing order requisitions from the Cerner orders window. Not all orders have requisitions attached to them so your results will be inconsistent! Using MRR, especially for Lab and Radiology, will get you better results. Bonus: Using this route has an electronic signature! 
• Durable Medical Equipment (DME): Healthcare Team members can submit DME orders through the Quick Orders and Charges page. Clinical staff entering an order must propose the order to a provider. DME orders can be printed or faxed through a Medical Record Request. 
• Prior Authorization Process: Please click on the following links to be directed to the specific job aids.
  • Prior Authorization for Test Orders Workflow
  • Prior Authorization for Clerical Staff 
  • Prior Authorization Documentation for Orders in PowerChart 
• Fax Using 10-Digit Fax Numbers: Faxes that are sent from either Medical Records Request (MRR) in PowerChart or from RightFax must use the 10-digit format (2319999999). Please read Ambulatory Clerical Document Management to learn more.

We’ve made it through day three of the Ambulatory Wave 1 Launch! Thank you all for your continued patience and support during this exciting period of change!

Key highlights from today’s launch efforts:  

• No system-wide technical issues have been reported since the launch.
• No critical issues have been identified since the launch.
• 1260 accumulative At-the-Elbow (ATE) interactions reported. 
• 173 tickets out of 277 total tickets have been closed as reported by the Command Center. 
• The project team has resolved the Atlas location integration issues. 
• All Ambulatory Wave 1 Providers have been added to nCode as of this afternoon.  
• The trend of high volume of tickets related to education or workflow related tasks continues.  

Attention to common inquires and support resources are provided below:

• Prior Authorization Process: Please click on the following links to be directed to the specific job aides.
  • Prior Authorization for Test Orders Workflow
  • Prior Authorization for Clerical Staff 
  • Prior Authorization Documentation for Orders in PowerChart 
• Fax Using 10-Digit Fax Numbers: Faxes that are sent from either Medical Records Request (MRR) in PowerChart or from RightFax must use the 10-digit format (2319999999). Review the documents “Faxing Using Medical Records Request” and “RightFax” located on Ambulatory Clerical Document Management | Munson Healthcare. 
• Reminder to ALL hospitals and ambulatory clinics: Please ensure that clinical staff are reviewing patient medication, allergy, and problem lists diligently. During the Data Abstraction process, there were duplicate entries into the Cerner system. 

Clinical and Clerical Staff | Fax Using 10-Digit Fax Numbers
Faxes that are sent from either Medical Records Request in PowerChart or from RightFax must use the 10-digit format (2319999999).

• Action: Review the documents Faxing Using Medical Records Request and RightFax located on Ambulatory Clerical Document Management | Munson Healthcare
• When: May 18, 2023
• Why: Faxing using the 5-digit number will result in a busy signal and fax failure.
• Where: All Locations
• Support: Help Desk, 231-935-6053

Providers, clinical and clerical staff | Orders Printing and Faxing
Orders in PowerChart are printed or faxed using Medical Records Request in PowerChart.

• Action: Review the documents Printing or Faxing Orders located on Ambulatory Clinical Orders | Munson Healthcare
• When: May 18, 2023
• Why: Printing orders from the PowerChart Orders by right clicking and 
• printing will not print all information needed.
• Where: All Locations
• Support: Help Desk, 231-935-6053

This message is being sent to select Finance team members. Please communicate this with your respective team members to ensure this message reaches the Finance team!

General Ledger (GL) Posting Error Information

We want to remind you that during the first few weeks after the Ambulatory Wave 1 launch, General Ledger (GL) default accounts may need to be corrected.

Why are my GL Accounts out of balance?

During the first few weeks post-Ambulatory Wave 1, there may be instances where your GL buckets are out of balance. This is due to criteria within the General Ledger not being accounted for or workflow issues that need to be addressed. The implementation team will be actively monitoring these transactions and will work with you to determine which default accounts need to be addressed. 

What do I need to do when I see an out-of-balance GL bucket?

The implementation team will be working directly with the Finance team to define the issues of the default GL accounts. Then, there will be immediate education from the implementation team to the Finance team to update the GL default action to the correct bucket.

Action Needed: After the first 3 months of the Ambulatory Wave 1 launch, if you notice a default account that needs to be updated/built differently, please submit a Help Desk ticket so that it can be addressed properly by the appropriate team.

Questions: Contact Lisa Robinson, Revenue Cycle IT Analyst.

This email is being sent to all Wave 1 Users.

We’ve made it through day two of the Ambulatory Wave 1 Launch! Thank you all for your continued patience and support during this transition period.

Some key highlights from today’s launch efforts: 

• Zero system-wide technical issues were reported.
• There have been over 100 issues resolved/closed in the project portal since launch.
• The call volume of the Command Center is 50%+ lower than it was yesterday.
• 100% of support requested through At-the-Elbow has been resolved per the At-the-Elbow End User Assessment.
• The project team is actively working on addressing several Atlas location integration issues and RightFax outbound faxing needs. 

Reminder to all hospital and ambulatory clinics: Please ensure that clinical staff are reviewing patient medication, allergy, and problem lists diligently. During the Data Abstraction process, there were duplicate entries into the Cerner system. Please read this communication for the full details.

• If you missed this morning’s education-related communication, you can click here to read it. 
• Please be on the lookout for daily communications from the OnePatientRecord-Questions@mhc.net email address over the next couple of weeks as we continue to acclimate to the new Cerner solution. 

We appreciate your continued support throughout this monumental step for Munson Healthcare.

One Patient Record Update: Duplicate Clinical Data Affecting Both Hospital and Ambulatory Facilities

As part of the data migration effort to ensure that patients’ medication lists from the past two years are available in the new Cerner platform, starting on the go-live date of May 16, a Data Abstraction team was formed.

During the review process last month, the Data Abstraction team learned that as all legacy systems were being brought into Cerner, duplicate entries and lengthy lists were being created. Unfortunately, these entries do not contain complete information and may contain duplicate entries. All will need to be reviewed by clinical staff with the patient. The data abstraction team is unable to provide the final rectified medication lists as they are not interviewing patients or confirming lists with prescription databases.

Please be reminded that clinical staff at ALL hospitals and ambulatory clinics must review patient medication lists diligently. It is likely that many patient medication lists will need to be cleaned up during patient visits in the future. Allergies and Problems are also being migrated, so please perform the same in-depth review for those lists as well. Once the clean-up process is completed, it will lead to a single record of medication list for the patient journey within the One Patient Record, and more accurate patient information across MHC.

Please refer to this document for a detailed explanation. More guidance on how to clean up the medication list will be provided in the coming days.

Action needed: Clinicians at ALL hospitals and ambulatory clinics must review patient medication lists diligently with the patient to ensure all medications are accurate and up to date.

Questions: Kaleb Foss, Manager, Continuous Improvement

Please review the EHR changes that are relevant to your role.

Clinical and Clerical Staff | Insurance Addition to Encounters

Insurance must be added to billable encounters in Revenue Cycle. Insurance should be added to the patient perspective before adding the Insurance to an encounter.

• Action: Review the education located on Ambulatory Wave 1: One Patient Record | Munson Healthcare
• When: May 17, 2023
• Where: Wave 1 Ambulatory Locations
• Support: Help Desk, 231-935-6053

Clerical Staff | Patient Registration

Patient Registration is completed in Revenue Cycle when a patient needs added into Cerner EHR.

• Action: Review the education located on Ambulatory Wave 1: One Patient Record | Munson Healthcare
• When: May 17, 2023
• Where: Wave 1 Ambulatory Locations
• Support: Help Desk, 231-935-6053

Providers, Clinical and Clerical Staff | Viewing Lab Order Details

Following order entry, order details, including a future order date, may be viewed using multiple options. Order details can be viewed from the Ambulatory Workflow MPages and PowerChart Orders.

• Action: Review the education located on Ambulatory Wave 1: One Patient Record | Munson Healthcare
• When: May 17, 2023
• Where: Wave 1 Ambulatory Locations
• Support: Help Desk, 231-935-6053

Providers | Workflow Components Visit Checklist

Providers making office notes need to complete certain Components in their Workflow and the AMB QOC page prior to creating the office note.

• Action: Review the education located on Ambulatory Wave 1: One Patient Record | Munson Healthcare
• When: May 17, 2023
• Where: Wave 1 Ambulatory Locations
• Support: Help Desk, 231-935-6053

Clinical and Clerical Staff | Document Management

Incoming faxes are managed using Work Queue Monitor (WQM). Outgoing faxes are managed electronically using Medical Record Request within PowerChart. Documents that are not able to be faxed from Medical Record Request within PowerChart must be printed as a PDF and saved in a secure folder in the M drive and faxed using RightFax.

• Action: Review the education on Work Queue Monitor, Printing or Faxing Using Medical Record Request and RightFax located on Ambulatory Clerical Document Management | Munson Healthcare
• When: May 17, 2023
• Where: All Locations
• Support: Help Desk, 231-935-6053

If you need any help with the Cerner solution, there are two ways to get immediate support:

Option 1: Contact your onsite At-the-Elbow support staff who are wearing blue vests. At-the-Elbow support is available as your first line of defense. They are there to help you during this time!

Option 2: Call the Command Center at 231-935-6053. Press 1 for an assigned At-the-Elbow support resource, such as workflow questions; or press 2 for technical support, such as hardware questions.

Reminder: The most reliable way to get assistance is by using the process above.

As the One Patient Record Wave 1 implementation continues in the live Cerner environment, users will notice some changes to their MPages and Message Center that may impact workflow.

Depending on your specialty, please click the links below to see what changes you can expect and what actions you will need to take. These changes are also available on the One Patient Record Project webpage. 

• Primary Care
• Anesthesiology/Pain Management
• Endocrinology
• Infectious Disease
• Nephrology
• Neurology and Neurosurgery
• Palliative Care
• Pediatrics
• Plastic Surgery

 Questions? Contact Ambulatory EHR Support Desk or call 231-392-0229.

Counting down! We are excited to announce that the One Patient Record project is on track to roll out to all Wave 1 Ambulatory clinics in May! Here is a list of clinics impacted.

In preparation for this key milestone, the project team has started the system build process in the live (PROD) Cerner environment. In the coming weeks, as the new system update advances, current Cerner users may notice slight changes in their system layout or workflow. Please note that these updates should not cause any disruptions for the current users of the existing system. No action is needed unless you are directly contacted by the One Patient Record implementation team. If there are disruptions to your current workflow, please contact the Helpdesk).

Questions: Contact Prudence August, Program Director.

• The implementation team is currently conducting a thorough testing of the solution and will continue through April.  
• Weekly Ambulatory readiness workshops are available to Practice Managers. 
• The data migration discussion has started. More information will be available in the coming weeks. 
• The Clinical Education team is diligently developing relevant educational materials in preparation for the clinical learning series starting in April through May.  
• At-the-elbow and post-launch support planning discussions are in their final phase.  
• Ambulatory Change Network members are actively communicating key change impact information with their respective teams and sharing feedback and questions raised with the Change Management Team. 
• Wave 1 end-user readiness assessment survey conducted by Huron Consulting Group has started and will be closed on Friday, Feb 24 at 6 pm ET.  
  • This assessment aims to gauge the current level of understanding and awareness of impacted Wave 1 staff about the One Patient Record project.  
  • The results will be used to better tailor and directly support the communications of the Munson Healthcare Teams.  
  • All Wave 1 ambulatory personnel are encouraged to participate. 

• The project timeline was consolidated from 4 waves to 2 waves while maintaining the overall implementation timeline.   
• System build and unit testing are now underway to ensure a strong solution design for our Healthcare Team and patients. 
• 100+ Healthcare Team, including providers, were invited to participate in the Change Network to support local engagement activities and assist their peers through the One Patient Record journey.

Starting in January:   

• Wave 1 system testing will start.  
• Registration for One Patient Record Wave 1 learning sessions will be available.  

Healthcare Team will also be invited to participate in Future State Workflow Review sessions. Following education in April 2023, the launch of Wave 1 is scheduled for May 2023. At-the-elbow support will be available at each facility.