PerfectServe

PerfectServe

Munson Launching New Paging Solution in June 2024

In response to provider and clinician feedback regarding the ongoing challenges with Spok Mobile, a multidisciplinary Munson Healthcare team evaluated several technology solutions for clinical paging and on-call scheduling. PerfectServe, rated best-in-class, was selected as it best met our identified needs.

PerfectServe is the umbrella solution for two applications: Telmediq (paging) and Lightning Bolt (on-call scheduling).
•    Telmediq will replace Spok Mobile for paging/texting/mass messaging.
•    Lightning Bolt will replace SmartWeb and Qgenda for on-call scheduling.
 

Although optional training will be offered, like many Smartphone applications, Telmediq's paging app and website are very intuitive and user-friendly, allowing many to learn through use. To help support providers and staff, education includes:

  • HealthStream module with training videos 
    • 3 courses: website, Android app, iOS (Apple) app
    • For step-by-step instructions on how to access HealthStream, read the job aid.
  • User guides with step-by-step instructions (see Educational Resources below)
  • Optional virtual demos with time for Q&A (dates to be announced)

Educational Resources

Overview

How to Use Telmediq for Paging

Download and login:

Support: Need help with your password or downloading the Telmediq app? Call the Help Desk at 231-935-6053.

Clinical questions? Contact perfectserveproject@mhc.net.